Privacy policy

At Duketown Trading BV, we’re committed to protect and respect your privacy. Witloft is a trademark of Duketown Trading BV.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@witloft.com.

WHO ARE WE?

We are Duketown Trading BV. Witloft is a trademark of Duketown Trading BV. The leather cooking accessoires collection that produces leather aprons, leather knife rolls and other leather accessories. We are the controller and responsible entity of the personal information you disclose on our website as further explained below. The registered address is Molenvliet 20, 3961 MV Wijk bij Duurstede, The Netherlands.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, for example, when you contact us about products and services, buy one of our products via the webshop or if you register to receive one of our newsletters.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed. If you make use of our website and if you purchase a product or service from us, your financial card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

HOW IS YOUR INFORMATION USED?

We may use your information to:

• process a service that you have purchased, this includes answering your queries on the phone, via post, via e-mail or online via chat;
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• to further improve the functionality and the responsiveness of our website;
• send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
• to fulfil our legal obligations, for example our financial bookkeeping obligations;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example in relation to order information for tax purposes). Apart from that, we will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us and to a maximum of two years.

WHAT GROUNDS TO HAVE TO ACCESS TO USE YOUR INFORMATION

The way we process data is based on four legal processing grounds: (i) the performance of a service agreement between you and us, (ii) to perform one or more of our legal obligations, (iii) your consent and (iv) our legitimate interest. These processing grounds may be combined whenever appropriate. When we request your consent, you may withdraw it at any time. The legitimate interests that we pursue is our interest to provide you with the service we commercially offer and to make sure that these are to your liking.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

THIRD PARTY SERVICE PROVIDERS WORKING ON OUR BEHALF

We may pass your information to our third party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process your payments and send you mailings. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties that we do not have an agreement with to cover the privacy aspects in accordance with the law for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Please note that use of websites in general may also lead to the addition of your personal data to advertising profiles that third parties maintain about you, Facebook, Google and other online actors can independently register your use of (our) advertisements in accordance with the terms that apply to your relationship with them.